We know that you love our products. However, we also understand that online purchases are not always as per your expectations, or you simply changed your mind and you just don’t want it!
You can initiate a return/refund request with us within 7 days after the product has been delivered to you.
Kindly note that for returns initiated by customer's wish, reverse shipping and handling costs need to be borne by customer. For any product defect/ issue from OneStop's side, the reverse shipping and handling costs will be borne by OneStop retail.
Following are the terms and conditions under which Onestop Retail Pvt. Ltd. would accept returns.
Returns & Refunds Terms & Conditions
• Returns claim can be initiated within 7 days, after the product gets delivered.
• Products should not be worn / used.
• Products damaged by customer will not be eligible for returns.
• Product should be in re-saleable condition.
• Returns should be sent in a protective box to avoid damage to the product(s) during transit.
• Return shipment should contain the actual product along with any accessories, original price tags, labels and invoice.
• Returns claim should be raised via email with CLEAR product pictures to determine claim eligibility. Email address- firstname.lastname@example.org
• Upon receiving the product at our warehouse, we would check the condition of the product for return claim eligibility. A confirmation communication would be sent to the customer through SMS/ email.
Processing of Payment:
• In case the product is damaged/ or has a manufacturing defect, a refund of the entire order amount will be initiated within 3-4 days of return being received by OneStop. The amount will then be processed by our payment bank, which will take 7-10 working days.
• In any other reason of product being returned (customer disliked the product/ changed their mind), a credit note of the entire order amount will be initiated to the customer. The credit note can be used by the customer on our website.
A refund cannot be initiated in this case.
To return your product, you should mail your product to: Godown No. 13, Khimaji Vishram Compound, T. J. Road, Sewri (W), Mumbai- 400015, Maharashtra, India.